Terms and Conditions:
Prices and Taxes:
All prices are quoted in New Zealand Dollars (NZD) and include New Zealand Goods and Service Tax (GST) of 15%.
In the unlikely event of the Government GST increasing, or the new introduction of further taxes, we reserve the right to pass these on to the traveller as they are considered beyond our control.
For any tailor made itineraries holidays a small portion of your holiday cost will be made up of My New Zealand's operating costs which include time spent researching and assembling your one off itinerary. As a result of the time spent creating your itinerary to suit your requirements it is not possible to itemize your invoice. Once you have received your invoice you will have 3 days in which to pay your deposit. Once the deposit has been received we take this as an acceptance of these conditions by yourself and your travel companions.
Payments: We accept payments via all major credit cards -Mastercard, Visa and American Express. We do not pass on any bank related fees to you as we value your business. Payments can also be made online as a direct payment.
Deposits:
To confirm your travel arrangements, we require a minimum deposit of 20% of the total package cost. This deposit is non refundable once paid. Some of the luxury lodges require a larger deposit (usually 1 nights room tariff ) plus a full payment date of 90 days prior to your arrival. Full terms and conditions will be clearly advised on your invoice.
Your deposit is due within 3 working days of receiving your invoice. Your deposit payment allows My New Zealand to pre pay your accommodation / tour deposits ahead of time to secure your booking arrangements. Please be sure to make your deposit by the due date as failure to do so may result in the cancellation of your reservations.
Should there be any domestic flights booked as part of your itinerary, these do need to be paid in full within 24 hours of the reservation being made. Full terms and conditions of the flights booked will be advised at the time of quoting.
If a booking is made less than 60 days before tour commencement, then payment is required in full at the time of booking once all components of your itinerary are confirmed in writing.
Balance Payments & Cancellations:
The final payment of the balance is due 60 days before your arrival to New Zealand. It is essential that this deadline is met in good time to avoid cancellation of your reservations. As mentioned above, some lodges require full payment earlier, but this will be made clear on your invoice at the time.
Cancellation penalties may vary and are at the discretion of the various operators involved with your booking such as hotels, rental car companies, tour guides etc. If you have comprehensive travel insurance in place , and you are having to cancel your holiday due to unforeseen circumstances, your policy should cover any losses that cannot be recouped locally.
Your initial 20% deposit is non refundable. Further cancellation fees are as follows:
* Between 59 to 15 days prior to arrival 50% fee of the total cost of the package.
* Within 14 days of arrival 100% fee of the total cost of the package.
Please note that the luxury lodges of New Zealand have more restrictive cancellation fees which will be itemized on your invoice. Likewise most domestic flights within New Zealand are non refundable once issued.
Travel Insurance:
We strongly recommend that you purchase a comprehensive travel insurance policy at the time of booking which covers medical expenses, cancellation fees, lost luggage etc. Please don't leave your insurance as an after thought as it is essential for peace of mind for the travellers and their families while you're away from home.
Amendments:
Once your booking has been confirmed, and your deposit received, any further changes will incur a change fee of $100 per person. Further charges from tour operators will be charged to you once you have reviewed the itinerary and approved the requested changes. All changes are subject to availability at the time of making the request.
Liability:
My New Zealand takes care to ensure your holiday is problem free. As some things are out of our control, we cannot accept liability for the likes of (but not limited to), natural disasters, weather events, industrial action, if a tour operator has to cancel a service for any reason etc. Should something unforeseen occur that causes a disruption during your holiday, we will do everything possible to provide an alternative solution so you may continue your journey with the minimal disruption and inconvenience.
Some of the more adventure based activities come with a degree of personal risk to you such as loss or damage to your property, personal injury etc. By signing your booking form you have accepted that there may be risks associated with your (and any others in your travel party) activity. Some activities also require a certain level of experience, fitness and ability. We rely on your honesty regarding your ability to participate safely in any such activity. In the event of the tour operator refusing to let you participate due to non compliance, we cannot be held responsible for any loss incurred.
Your signed booking form acknowledges that you discharge us (including but not limited to My New Zealand, New Zealand Travel Brokers, tour guides and their associated company / contractors and staff) from any liability for any damage, death or injury to person or property whatsoever arising out of or incidental to your tour, whether or not such damage or personal injury is caused or contributed to by us. You also agree to make no claim against us arising out of the tour and further agree that no third party may make a claim through you or on your behalf.
It is your responsibility to ensure that you are holding a valid passport, with applicable visas (if required), when you arrive into the country. If you're arrival is delayed due to irregularities in your travel documents, any associated costs are your responsibility.
We do not accept any liability for the failure of any participants of your holiday, being airlines, tour operators, hoteliers etc. We also cannot accept any responsibility for any operators general conduct or that of their employees.
My New Zealand makes all reasonable efforts to ensure all information on this website are current and up to date. We are human and sometimes errors or omissions may occur. If this does happen we apologize and rectify the error as soon as possible but cannot be held responsible as any errors are not intentional.
Please be aware that hotel room photographs are representative only. Although as up to date as possible, sometimes the actual room you are allocated during your stay may vary in decor from those seen in photos. We visit our recommended hotels as often as possible to ensure that photos are as up to date as possible and room descriptions are kept updated.
Complaints:
On the odd occasion where something doesn't go according to plan, we're here to help. Please contact us as soon as possible so we can work quickly to resolve the problem. We work closely with all of our suppliers and will do our best to ensure any complaint is settled amicably. If you are unable to contact us at the time and wish to contact us on your return home, please ensure you do so in writing within 14 days of departing New Zealand. If you supply us with full details we will endeavour to resolve your complaint as quickly as possible.
All prices are quoted in New Zealand Dollars (NZD) and include New Zealand Goods and Service Tax (GST) of 15%.
In the unlikely event of the Government GST increasing, or the new introduction of further taxes, we reserve the right to pass these on to the traveller as they are considered beyond our control.
For any tailor made itineraries holidays a small portion of your holiday cost will be made up of My New Zealand's operating costs which include time spent researching and assembling your one off itinerary. As a result of the time spent creating your itinerary to suit your requirements it is not possible to itemize your invoice. Once you have received your invoice you will have 3 days in which to pay your deposit. Once the deposit has been received we take this as an acceptance of these conditions by yourself and your travel companions.
Payments: We accept payments via all major credit cards -Mastercard, Visa and American Express. We do not pass on any bank related fees to you as we value your business. Payments can also be made online as a direct payment.
Deposits:
To confirm your travel arrangements, we require a minimum deposit of 20% of the total package cost. This deposit is non refundable once paid. Some of the luxury lodges require a larger deposit (usually 1 nights room tariff ) plus a full payment date of 90 days prior to your arrival. Full terms and conditions will be clearly advised on your invoice.
Your deposit is due within 3 working days of receiving your invoice. Your deposit payment allows My New Zealand to pre pay your accommodation / tour deposits ahead of time to secure your booking arrangements. Please be sure to make your deposit by the due date as failure to do so may result in the cancellation of your reservations.
Should there be any domestic flights booked as part of your itinerary, these do need to be paid in full within 24 hours of the reservation being made. Full terms and conditions of the flights booked will be advised at the time of quoting.
If a booking is made less than 60 days before tour commencement, then payment is required in full at the time of booking once all components of your itinerary are confirmed in writing.
Balance Payments & Cancellations:
The final payment of the balance is due 60 days before your arrival to New Zealand. It is essential that this deadline is met in good time to avoid cancellation of your reservations. As mentioned above, some lodges require full payment earlier, but this will be made clear on your invoice at the time.
Cancellation penalties may vary and are at the discretion of the various operators involved with your booking such as hotels, rental car companies, tour guides etc. If you have comprehensive travel insurance in place , and you are having to cancel your holiday due to unforeseen circumstances, your policy should cover any losses that cannot be recouped locally.
Your initial 20% deposit is non refundable. Further cancellation fees are as follows:
* Between 59 to 15 days prior to arrival 50% fee of the total cost of the package.
* Within 14 days of arrival 100% fee of the total cost of the package.
Please note that the luxury lodges of New Zealand have more restrictive cancellation fees which will be itemized on your invoice. Likewise most domestic flights within New Zealand are non refundable once issued.
Travel Insurance:
We strongly recommend that you purchase a comprehensive travel insurance policy at the time of booking which covers medical expenses, cancellation fees, lost luggage etc. Please don't leave your insurance as an after thought as it is essential for peace of mind for the travellers and their families while you're away from home.
Amendments:
Once your booking has been confirmed, and your deposit received, any further changes will incur a change fee of $100 per person. Further charges from tour operators will be charged to you once you have reviewed the itinerary and approved the requested changes. All changes are subject to availability at the time of making the request.
Liability:
My New Zealand takes care to ensure your holiday is problem free. As some things are out of our control, we cannot accept liability for the likes of (but not limited to), natural disasters, weather events, industrial action, if a tour operator has to cancel a service for any reason etc. Should something unforeseen occur that causes a disruption during your holiday, we will do everything possible to provide an alternative solution so you may continue your journey with the minimal disruption and inconvenience.
Some of the more adventure based activities come with a degree of personal risk to you such as loss or damage to your property, personal injury etc. By signing your booking form you have accepted that there may be risks associated with your (and any others in your travel party) activity. Some activities also require a certain level of experience, fitness and ability. We rely on your honesty regarding your ability to participate safely in any such activity. In the event of the tour operator refusing to let you participate due to non compliance, we cannot be held responsible for any loss incurred.
Your signed booking form acknowledges that you discharge us (including but not limited to My New Zealand, New Zealand Travel Brokers, tour guides and their associated company / contractors and staff) from any liability for any damage, death or injury to person or property whatsoever arising out of or incidental to your tour, whether or not such damage or personal injury is caused or contributed to by us. You also agree to make no claim against us arising out of the tour and further agree that no third party may make a claim through you or on your behalf.
It is your responsibility to ensure that you are holding a valid passport, with applicable visas (if required), when you arrive into the country. If you're arrival is delayed due to irregularities in your travel documents, any associated costs are your responsibility.
We do not accept any liability for the failure of any participants of your holiday, being airlines, tour operators, hoteliers etc. We also cannot accept any responsibility for any operators general conduct or that of their employees.
My New Zealand makes all reasonable efforts to ensure all information on this website are current and up to date. We are human and sometimes errors or omissions may occur. If this does happen we apologize and rectify the error as soon as possible but cannot be held responsible as any errors are not intentional.
Please be aware that hotel room photographs are representative only. Although as up to date as possible, sometimes the actual room you are allocated during your stay may vary in decor from those seen in photos. We visit our recommended hotels as often as possible to ensure that photos are as up to date as possible and room descriptions are kept updated.
Complaints:
On the odd occasion where something doesn't go according to plan, we're here to help. Please contact us as soon as possible so we can work quickly to resolve the problem. We work closely with all of our suppliers and will do our best to ensure any complaint is settled amicably. If you are unable to contact us at the time and wish to contact us on your return home, please ensure you do so in writing within 14 days of departing New Zealand. If you supply us with full details we will endeavour to resolve your complaint as quickly as possible.